Returns & Exchanges

At TsukiGlass, we want you to be completely satisfied with your artisanal glassware; if your purchase isn't perfect, you can return or exchange items within 30 days of delivery. All returned items must be in their original packaging and unused condition to ensure a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Secure the Glassware

Carefully repackage your items in the original protective foam and double-walled box to prevent breakage during transit.

3

Label and Ship

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Quality Inspection and Refund

Once our studio receives and inspects your return for damages, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing